Session printers occasionally don't appear in ICA session

Last post 07-24-2008 16:10 by danielc. 2 replies.

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06-30-2008 22:58

tjobrien2
Joined on 06-16-2008
Posts 1

Session printers occasionally don't appear in ICA session

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Environment is .print 7.6 running on a print server. Citrix servers are running XenApp 4.5 R02 on 32-bit hardware.

Printers will appear by logging off and logging back on.

The following errors were logged on the print server:

Event Type:        Error
Event Source:    ThinPrint
Event Category:                None
Event ID:              1
Date:                     6/30/2008
Time:                     2:32:14 PM
User:                     N/A
Computer:          PRINTSERVER
Description:
A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.

(Printer: Xerox Phaser 8400N#10.0.0.13, Port: ThinPort:, Document: FS6801-L Outline.xls, Error in function No. 6, Error code: 196274c)

Event Type:        Error
Event Source:    ThinPrint
Event Category:                None
Event ID:              1
Date:                     6/30/2008
Time:                     6:33:07 AM
User:                     N/A
Computer:          PRINTSERVER
Description:
LPD or print box has rejected the print request.
Please check the printer queue name and the decompression filter.
(Printer: HP LaserJet 2300#10.0.0.11, Port: ThinPort:, Document: Maria 3.xls, Error in function No. 6, Error code: 8025ea79)

Any ideas?

Tim O'Brien
Application Delivery & Network Security Specialists
Performance Network Solutions, a Cyberklix Co.

http://www.performancens.com

Filed under: Session, Printers visible, .print Engine, ICA, TPOG, 7.6, thinprint

07-01-2008 11:13 In reply to

tomfrank
Joined on 04-23-2008
Posts 18

Re: Session printers occasionally don't appear in ICA session

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Did you ever find a solution to this?

Thanks

07-24-2008 16:10 In reply to

danielc
Joined on 06-22-2007
Berlin
Posts 258

Re: Session printers occasionally don't appear in ICA session

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Hi Tim,

the mentioned error messages from the print server have nothing to do with the printers no appearing in the session.

Some things to check:

if you turn off "Enable sending properties" in the .print Client configuration - are the printers created more reliable in the sessions?
yes -> what kind of printers are used locally? Shared ones? It may take too much time to get all printer properties the first time the user starts a session.
do you have something like AppSense running on the server?
It may be possible the printers are created but have wrong security settings -- please check as Administrator in Printers&Faxes
Is the logon process slow in general? Please increase two timeouts for AutoConnect as described in http://forum.thinprint.com/cs/forums/p/295/672.aspx

ThinPrint AG, Alt-Moabit 91 a/b, 10559 Berlin, Germany
Phone:    +49 (0)30 394931-0
Fax:      +49 (0)30 394931-99
E-Mail:   support@thinprint.com
Internet: http://www.thinprint.com

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