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Connection to printers over RDP doesn't work

Last post 10-08-2009 0:47 by pjust@delcor.com. 6 replies.
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  • 07-07-2009 16:15

    Connection to printers over RDP doesn't work

    Reply Contact
    Hello everybody,
     
    our company is using the .print RDP Engine with a Windows Server 2003 R2 SP2 with Terminal-Services. This Server is
    running on VMware vSphere as a virtual machine. Since we installed a few windows updates and vmware tools update
    the printers from our external staff doesn't appear on the Server in the printer configuration.
    Could it be possible that the updates are the problem? I'm note sure but we didn't make any other changes.
     
    What i checked:
    - the service "TP AutoConnect Service" is running
    - the licence is activated
    - the printer "_#ThinPrint Output Gateway" is in the printer configuration and ready
    - i reinstalled the software
     
    Thank you for your help or ideas!

  • 07-07-2009 16:27 In reply to

    Re: Connection to printers over RDP doesn't work

    Reply Contact
    Some of the VMware products include Thinprint components if vmware tools is installed, Im not sure if vSphere is included...
    If no printers are being autocreated, try running the following command within the session:
     
    tpautoconnect -v
     
    This will force the autocreation, and if something is wrong, it will give us an error.
     
    What are  your results?
     
    Regards,
     
    Lazag
    Regards,

    Support101

    Cortado, Inc
    USA
    Fax: +1-303-942-7500
    Internet: www.thinprint.com
    E-Mail: Support.US@team.cortado.com

  • 07-07-2009 16:48 In reply to

    Re: Connection to printers over RDP doesn't work

    Reply Contact
    Thank you for the command! When i run this command in a sessions the
    connection to the printer is established over the thinprint output gateway without any error.
    What's the now best solution? One possibility would be to run this command
    automatically when a user logs into the server, right?
     

  • 07-07-2009 18:34 In reply to

    Re: Connection to printers over RDP doesn't work

    Reply Contact
    The autocreation of the printers should be automatic, no need to do it manually every time.  You can try the following:
     
    Uncheck the 'enable sending printer properties' from the .print client configuration->Assignments tab
     
    Restart session. what are the results?
     
    Regards,
     
    Lazag
    Regards,

    Support101

    Cortado, Inc
    USA
    Fax: +1-303-942-7500
    Internet: www.thinprint.com
    E-Mail: Support.US@team.cortado.com

  • 07-08-2009 8:14 In reply to

    Re: Connection to printers over RDP doesn't work

    Reply Contact
    Good morning,
     
    i disabled the "enable sending printer properties" and started a new session.
    The result was that the "Thinprint Output Gateway" is taged as the standard printer and
    the local printer isn't connected.
    When i run the command tpautoconnect -v the connection to the printer is established again
    without any error.
     
    Regards,
     
    David

  • 07-08-2009 16:01 In reply to

    Re: Connection to printers over RDP doesn't work

    Reply Contact
    Hi,
    PACK2000:
    ...our company is using the .print RDP Engine with a Windows Server 2003 R2 SP2 with Terminal-Services. This Server is
    running on VMware vSphere as a virtual machine. Since we installed a few windows updates and vmware tools update
    the printers from our external staff doesn't appear on the Server in the printer configuration.
    Could it be possible that the updates are the problem? I'm note sure but we didn't make any other changes.


    Your assumption is (sadly) correct - the new ESX 4.0 used by vSphere ships new VMware Tools which also contain ThinPrint components - see this article in our TechNews[0].
    The "virtual printing", as VMware calls it, is not active but interfering with the already installed ThinPrint .print RDP Engine.

    To clear this situation, please follow the below steps:
    • uninstall the .print RDP Engine
    • download the VMware Tools clean up package from the Download section [1]
    • run the tool
    • reboot and reinstall the .print RDP Engine 7.6
    If there are any problems, please contact ThinPrint's support via email!

    URLs:
    [0] - http://forum.thinprint.com/cs/forums/t/543.aspx
    [1] - http://forum.thinprint.com/cs/files/folders/tools/entry174.aspx


    ThinPrint AG, Alt-Moabit 91 a/b, 10559 Berlin, Germany
    Phone:    +49 (0)30 394931-0
    Fax:      +49 (0)30 394931-99
    E-Mail:   support@thinprint.com
    Internet: http://www.thinprint.com

  • 10-08-2009 0:47 In reply to

    Re: Connection to printers over RDP doesn't work

    Reply Contact
    Hi- I am having the same issue. I am using server 2008. The script in the download section seems to fail. Is there anything out there for 2008? How about just a list of the changes/commands for a manual install?
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